Run HPPSdr.exe from the download location on your computer.Use HP Print and Scan Doctor to check connectivityĭownload a special version of HP Print and Scan Doctor specifically created to help with printer offline conditions. Try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware
Under Manufacturer, select HP or Hewlett Packard, and then select the name of your printer.Ĭlick Next, and then follow the prompts to install the driver.ĭisconnect then reconnect the USB cable to complete the printer setup.ġ) Are you able to make a copy using the printer?Ģ) What's the application you are trying to print from? Have you tried printing from a different application or device? If prompted, click Windows Update, and then wait for the print drivers to finish updating. If you printer is not in the list, continue with these steps.Ĭlick The printer that I want isn't listed, and then select Add a local printer or network printer with manual settings.Ĭlick Next, select Use an existing port, select (USB001: Virtual printer port for USB) from the drop-down menu, and then click Next. If your printer is in the list, select it, click Add device, and then follow the prompts to install the driver. If the printer connection or print job fails, continue with these steps. If a 'Found new hardware message displays, follow any prompts to install the driver, and then send a print job to confirm the connection. If you use a USB hub or docking station, the printer might not receive enough power to operate properly.Ĭonnect the printer USB cable to the computer. Make sure there is an open USB port available directly on your computer. When you connect the printer USB cable, Windows automatically installs and adds your printer to provide basic printing functionality. Set up a USB printer connected with a built-in driver (Windows)